at the Phoenix Centre
The Detox Program at the Phoenix Centre welcomes you into the first step of your recovery process. We recognize that the decision to change your lifestyle can be difficult. Our staff believe you have the strength to make a better life for yourself and we are committed to making you feel safe and supported as you move through the withdrawal process. Everyone’s journey is different, and we are here to help turn your thought of “one day I’ll get help,” into day one of your recovery journey. We are committed to making everyone feel safe and supported.
Here is what you need to know:
Detox Program Details
The Detox Program provides medically monitored withdrawal services, assessment, individual support, psycho-educational groups, yoga, as well as medical management for clients on supervised prescription withdrawal protocols. We also make referrals to local community health centres for addiction counselling and opioid agonist treatment (OAT) such as Methadone and Suboxone. Supportive counselling and discharge planning are also available.
We are open seven days a week, 24 hours a day, 365 days of the year.
Individuals can access withdrawal management services through the following: call 250-374-4634 or 1-877-318-1177. You can also connect to Detox Services by texting 250-320-0341. Text messages are checked Monday through Friday 9:00 a.m. to 3:00 p.m. If someone makes the referral on your behalf, you will need to speak directly with our staff in order to complete the referral process.
Clients are admitted 24 hours a day. A check-in time will be arranged by our staff who will call when a space becomes available. It is important to check-in at the time arranged. Upon check-in, Phoenix Centre staff will search all belongings. Drugs of any kind must be turned over. Staff will ask individuals for their BC Services Card or Care Card, family doctor’s name, and current medications list. We can still assist individuals if they do not have this information.
For details on what to bring, click here.
There is no direct cost to clients for the Detox Program although there may be fees as they relate to a client’s specific medication requirements. Please call the Day One Society at 250-374-4634 or 1-877-318-1177 for more information.
Length of Stay
Clients need to plan on a minimum of a five day stay. Time may be extended depending upon several factors including the stage of the addiction and the client’s general health. Length of stay will be recommended by Day One Society’s Phoenix Centre staff. Each room is double occupancy.
Next Steps Post-Detox
Referral information for follow-up treatment and support recovery facilities often have wait lists. This means immediate access to these services right after detox may not be possible.
If there is an outpatient counsellor involved: discuss follow-up treatment as soon as possible. Funding for support recovery cannot be arranged at detox unless the client has an open file with Ministry of Social Development and Poverty Reduction. If there is no open file, funding is the client's responsibility. For more information on funding, call the Day One Society’s Phoenix Centre staff at 250.374.4634 before admission.
If there is no outpatient counsellor involved: If individuals do not have a previous connection to an outpatient counsellor/services, Phoenix Centre staff will assist in making an appropriate referral dependent upon the needs of the individual client.
Day One Society would like to thank the following funders/supporters of this program:
“I need to say thank you to the Phoenix Centre in Kamloops. The staff are all amazing people who cared for me while I suffered through severe alcohol detoxification. It was a painful experience, both mentally and physically, and I believe that, without their trained and professional care, I could have died from the ordeal. I have been sober for the past three months and I owe a great deal of gratitude to the nurses and counsellors who provided the patience and helpful guidance that eventually allowed me to tackle an addiction that had owned my life for many years.”
(Name withheld by request)